Heroic — Support

Help, FAQs, and how to reach the developer.

Frequently asked questions

How does the free week work?

The first time you open a program, Heroic starts a 7-day free trial for that program. You can use every feature of that program during the trial. After 7 days the program is locked unless you purchase it. Each program has its own independent trial.

How do I restore a purchase on a new device?

Sign in with the same Apple ID you used to buy. Open Heroic and the purchase should restore automatically. If it doesn't, open the iOS Settings app, go to Apple ID → Media & Purchases, and pull down to refresh — then reopen Heroic.

I redeemed an offer code but the program is still locked.

Force-quit Heroic and reopen it. Apple sometimes delays delivering the entitlement to a running app. If it still hasn't unlocked after a minute, email support with the date of redemption.

My workout logs are missing on my other iPhone / iPad.

Heroic syncs through your private iCloud account using CloudKit. Make sure on every device:

• You are signed into the same Apple ID.
• Settings → Apple ID → iCloud → iCloud Drive is on.
• Heroic is listed and enabled under iCloud → Apps Using iCloud.
• The device has network access — initial sync after install can take a few minutes.

How do I connect Apple Health?

The first time the app needs Health access it will prompt you. To change permissions later, go to iOS Settings → Privacy & Security → Health → Heroic.

How do I delete all my Heroic data?

Delete the Heroic app from your devices, then in iOS Settings → Apple ID → iCloud → Manage Account Storage → Heroic, tap Delete Data. This removes everything Heroic has stored.

How do I request a refund?

Refunds are handled by Apple, not the developer. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Heroic purchase, and follow the refund flow.

Bug reports and feature requests

Email ahmet.a.adem@icloud.com. Useful details for bug reports: iPhone model, iOS version, Heroic version, and the steps that triggered the issue.

Privacy

See the Heroic Privacy Policy.